Three connected photographic rows: estate operations team at a laptop, resident booking a service from her phone, and finance administrator managing estate billsApproval and messages near the operations laptop, payment and service booking symbols near the resident phone, money and billing symbols near the finance laptop

One Platform
Three Connected
Experiences

Residents use the Resident App. Managing agents and MCSTs coordinate estate work in the Operations Portal and manage billing in the Finance Portal.

Resident App

Book the Spaces You Share

Check availability, reserve shared facilities and manage your bookings from the 24iFM app.

  • Check available dates and times
  • Reserve shared facilities from your phone
  • Review and manage your reservations

Welcome Visitors with Ease

Pre-register guests in the app and share a QR visitor pass before they arrive.

  • Register visitors in advance
  • Share a QR visitor pass
  • Keep estate entry more organised

Keep Estate Payments in One Place

Access estate-related bills and payment information without switching between separate channels.

  • View estate payment information
  • Pay through the app’s supported methods
  • Keep track of payment records

Find Help for Everyday Home Needs

Browse home services, from cleaning and air-conditioning servicing to repairs, and find the support you need.

  • Explore services by category
  • Review the available service options
  • Book home services from your phone

Operations Portal

Manage Facilities with a Clearer View

Bring reservations and facility records together so your estate team can manage shared spaces with confidence.

  • Centralise facility bookings
  • Configure booking settings
  • Keep organised reservation records

Turn Resident Feedback into Action

Review submissions, respond directly and follow each request through to resolution.

  • Respond to residents in one place
  • Track feedback status
  • Retain conversation history

Keep Your Community Informed

Create and manage estate notices, maintenance updates and community announcements.

  • Publish estate announcements
  • Share maintenance updates
  • Manage notices from one workspace

Keep Procurement on the Same Page

Review tenders, compare vendor bids and follow procurement progress with the estate team and council.

  • Review tenders and vendor bids
  • Follow lifecycle status and council decisions
  • Keep related job records together

Ask which procurement stages are available for your estate during the demo.

Finance Portal

Make Payment Reconciliation Simpler

Upload a bank statement, automatically match PayNow payments to the relevant units and review the updated financial records.

  • Upload the bank statement
  • Match payments to the right units
  • Review and update financial records

Track Facility Payments and Billing

Review facility payment statuses and billing information from one central overview.

  • Monitor payment statuses
  • Review billing records
  • Keep a consolidated view

Generate Property Fees with Less Effort

Choose billing periods and preview predefined charges, including management funds, sinking funds and GST.

  • Choose the billing period
  • Review configured fees and GST
  • Preview bills before generation

Keep Payment Orders Easy to Follow

Find generated property bills, review billing cycles and monitor outstanding payment records.

  • View generated payment orders
  • Search and filter records
  • Track billing cycles and outstanding amounts

Platform Questions

What Does the Platform Cost for Estate Management?

Managing agents and MCSTs pay no registration or platform subscription fees. Partner plans are separate; ask the team about the scope and costs of any services or technology you need.

How Do Residents Get Access?

Download the app and contact your estate management team to confirm that your property is set up and how to activate access.

Can I See How It Works for My Estate?

Request a demo to walk through the relevant operational, finance and resident workflows with the 24iFM team.

24iFM